You can find out everything you are interested in in a simple way by calling:
- INFOTEL 0800 330 300 (free call from national landlines) or
- 011 33 06 300, on weekdays from 8 a.m. to 5 p.m.
You can contact us electronically at the following addresses:
INFORMATION ON THE MANNER OF SUBMITTING COMPLAINT
If you think that some of your rights were violated by the Bank, we suggest you to try to solve dispute in direct contact with employees. Mostly, dispute will be resolved quickly, easily and with mutual satisfaction.
In case that you are still not satisfied with resolution, please write us a complaint and submit it to us by one of the following ways:
- Give it to any employee in a Banks’ branch,
- Send it on the following postal address: 22 Dalmatinska Street, 11120 Belgrade.
Necessary is to inform us which right is violated, submit us documentation and send us your personal data for proper identification.
The Bank will record your complaint, perform a detailed and objective evaluation of your statements and take measures to correct them to mutual satisfaction, if finds that your rights were violated.
The Bank will not charge acting upon complaints and will respond to you by written answer within 15 days from the day of receipt. In accordance with legislation, this deadline for respond may be prolonged up to another 15 days, about what you will be informed in written within 15 days from the day of receipt.
If you are not satisfied with resolution of the complaint or didn’t receive any response from the Bank within prescribed deadline, during following six months from the date of receiving answer or from the date when prescribed deadline for answer passed, you have the right to submit complaint to the NBS’s Centre for Financial Consumer Protection and Education, Postal fax 712, Belgrade.